Refund Policy
This Refund Policy applies to subscription purchases of VINETALK services.
1. Refund Eligibility
We offer refunds under the following conditions:
- New User Refund: Full refund may be requested within 3 days of the initial payment.
- Service Interruption: If the service is unavailable for more than 48 consecutive hours due to technical issues, a prorated refund may be requested.
- Terms Changes: If there are significant changes to our terms, you may request a prorated refund if you do not agree to the updated terms.
2. Prorated Refund Calculation
Eligible prorated refunds are calculated as:
Subscription Fee x (Remaining Days / Total Subscription Days)
3. Non-Refundable Situations
- Refund requests made more than 3 days after the initial payment
- Users who violate the Terms of Service
- Service interruptions caused by user-side issues
4. Refund Request Process
To request a refund, please contact us via email with the following information:
- Your account email address
- Payment date
- Reason for refund request
Email: [email protected]
We will respond within 3 business days and process eligible refunds within 14 business days after approval.
This policy should be read together with our Terms of Service.