VINETALK

Privacy Policy

Last Updated: 2025-05-21

1. Introduction

VINETALK INTERACTIVE PTE. LTD. ("we", "us", "our") respects your privacy and is committed to protecting your Personal Data. This Privacy Policy ("Policy") explains how we collect, process, and safeguard information when you use our AI services available at VINETALK (the "Service").

By using our Service, you acknowledge that you have read and understand the information in this Policy. This Policy is provided in addition to our Terms of Service which govern your use of the Service.

2. Who We Are

Data Controller: VINETALK INTERACTIVE PTE. LTD. (UEN：202510909N)
Registered Office Address: 18 KAKI BUKIT ROAD 3, #05-17, ENTREPRENEUR BUSINESS CENTRE, SINGAPORE 415978
Contact Email: [email protected]

3. What is Personal Data?

"Personal Data" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.

4. Applicability and Age Restriction

Our Service is strictly intended for individuals 18 years of age or older. Anyone under 18 years of age is not permitted to use the Service. By using the Service, you represent that you are 18 years of age or older.

5. Categories of Personal Data We Process

5.1 Account Information

  • Name and contact details
  • Email address
  • User name and password
  • Account preferences and settings

5.2 Payment and Subscription Information

  • Payment card details (we only store limited information as required)
  • Billing address
  • Subscription plan details (Basic, Advanced, or Professional)
  • Transaction history
  • Payment history

5.3 Service Usage Information

  • Features used
  • Interaction with our AI service
  • User-generated content
  • Requests and queries submitted to our system

5.4 Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Time zone and location
  • Login information
  • Service usage data

5.5 Communication Data

  • Customer support interactions
  • Feedback and survey responses
  • Inquiries submitted through our website

6. How We Collect Your Personal Data

We collect Personal Data through the following methods:

6.1 Direct Interactions

  • When you create an account
  • When you subscribe to our service
  • When you contact our customer support
  • When you complete forms on our website

6.2 Automated Technologies

  • When you visit our website through cookies and similar technologies
  • When you use our Service
  • Through our mobile application

6.3 Third Parties

  • Payment processors
  • Analytics providers
  • Marketing partners (if applicable)

7. How and Why We Use Your Personal Data

PurposeLegal Basis
To create and manage your accountPerformance of Contract
To provide our AI servicesPerformance of Contract
To process your payments and manage subscriptionsPerformance of Contract
To communicate with you about your subscriptionPerformance of Contract
To improve our servicesLegitimate Interest
To provide customer supportPerformance of Contract
To ensure security of our ServiceLegitimate Interest
To comply with legal obligationsLegal Obligation
To detect and prevent fraudLegitimate Interest

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use:

  • Essential cookies: Required for the operation of our website
  • Functionality cookies: Allow us to remember choices you make
  • Analytical/performance cookies: Allow us to recognize and count visitors

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

For more information about cookies, please see our separate Cookie Notice on our website.

9. Sharing Your Personal Data

We may share your Personal Data with the following categories of recipients:

9.1 Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

  • Payment processors
  • Cloud storage providers
  • Customer support tools
  • Analytics services

9.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction.

9.3 Legal Requirements

We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

9.4 With Your Consent

We may share your Personal Data with third parties when we have your consent to do so.

10. International Data Transfers

We operate globally and may transfer your Personal Data to countries other than your country of residence. When we do so, we take appropriate safeguards to ensure your data is protected:

10.1 European Economic Area (EEA) and UK

For transfers from the EEA and UK, we rely on:

  • EU Standard Contractual Clauses
  • UK International Data Transfer Agreements
  • Adequacy decisions by the European Commission or UK authorities

10.2 Other Regions

For transfers to and from other regions, we implement appropriate safeguards in accordance with applicable laws.

You can request more information about these safeguards by contacting us at [email protected].

11. Data Security

We have implemented appropriate technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service can be 100% secure, and we cannot guarantee the security of information transmitted over the internet.

12. Data Retention

We will retain your Personal Data only for as long as necessary to fulfill the purposes we collected it for, including:

  • While your account is active
  • As needed to provide our services
  • As necessary to comply with legal obligations
  • As needed to resolve disputes
  • As required to enforce our agreements

When we no longer require your Personal Data, we will securely delete or anonymize it.

13. Your Rights Regarding Personal Data

Depending on your location, you may have certain rights regarding your Personal Data:

13.1 For Users in the European Union, United Kingdom and Similar Jurisdictions

  • Right to access your Personal Data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

13.2 For Users in California

  • Right to know what Personal Data is collected
  • Right to know whether Personal Data is sold or disclosed
  • Right to say no to the sale of Personal Data
  • Right to access your Personal Data
  • Right to request deletion
  • Right to equal service and price

13.3 For Users in Other Jurisdictions

We respect privacy rights under various laws worldwide. Contact us to exercise rights available in your jurisdiction.

14. Subscription Terms

Our Service operates on a subscription-only basis with the following key features:

  • Subscription is required to access our AI services
  • We offer three subscription tiers: Basic ($59), Advanced ($79), and Professional ($99)
  • New users are eligible for special introductory pricing
  • Subscriptions are billed monthly and can be canceled at any time
  • Cancellation takes effect at the end of the current billing period

15. Refund and Return Policy

15.1 Refund Policy for AI Services

We strive to provide high-quality AI services, but we understand that sometimes you may need to cancel your subscription or request a refund. Please review the following refund conditions:

  1. New User Refunds: If you are a new user and request a refund within 3 days of your first payment, you may receive a full refund.

  2. Service Issue Refunds: If our service experiences major technical problems causing service unavailability for more than 48 consecutive hours, you may request a prorated refund.

  3. Terms Change Refunds: If we make substantial changes to our service terms and you do not accept the new terms, you may request a prorated refund.

  4. Prorated Refund Calculation: For eligible prorated refunds, the calculation is: Monthly subscription fee × (remaining days ÷ total days in subscription period).

  5. Non-Refundable Situations: Refunds will not be provided in the following situations:

    • Refund requests made more than 3 days after initial payment
    • Users who have violated the Terms of Service
    • Service interruptions caused by user-related issues

15.2 Return Policy for Hardware Products

For physical hardware products (such as voice boxes bundled with figurines or collectibles):

  1. Return Inquiries: Please contact the original retailer or distribution channel where you purchased the product for their specific return policy, as these physical items are not sold directly through our website.

  2. Original Retailer Policies: Return eligibility, process, and conditions for hardware products are governed by the policies of the original point of purchase.

  3. Hardware Support: For technical support regarding hardware products, you may contact us at [email protected], but all return and refund requests must be directed to the original retailer.

15.3 Subscription Cancellation

You can cancel your subscription at any time using the following methods:

  1. Online Cancellation: Log into your account, go to "Account Settings," click "Manage Subscription," and select the "Cancel Subscription" option.

  2. Cancellation via Email: Send an email to [email protected] with "Cancel Subscription" in the subject line and provide your account information.

After cancellation:

  • You will not be charged for the next billing cycle
  • You can continue using your current subscription services until the end of the current billing cycle
  • After the current billing cycle ends, your account will be downgraded or deactivated

15.4 Refund Request Process

To request a refund for AI services, please send an email to [email protected] with the following information:

  1. Your account email address
  2. Payment date
  3. Reason for the refund request

We will respond to your request within 3 business days and process the refund within 14 business days after confirming eligibility.

16. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect Personal Data from children. If you become aware that a child has provided us with Personal Data, please contact us at [email protected].

17. Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Last Updated" date. You are advised to review this Policy periodically for any changes.

18. Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

19. Additional Information for Specific Regions

19.1 European Economic Area (EEA) and United Kingdom

In addition to the rights listed in Section 13, you have the right not to be subject to automated decision-making, including profiling, which produces legal or similarly significant effects.

EU Representative: [Name and contact details of EU Representative if applicable]

19.2 California

We are fully committed to complying with California privacy laws and safeguarding the privacy rights of California residents. For more information about your rights under California privacy laws, please stay tuned for updates to our Privacy Notice.

19.3 Canada

The Personal Information Protection and Electronic Documents Act (PIPEDA) governs how private sector organizations collect, use, and disclose personal information. You have the right to access your personal information, challenge the accuracy of your information, and have it amended as appropriate.

19.4 Australia

The Australian Privacy Principles (APPs) govern how we handle personal information for Australian users. You have the right to request access to and correction of your personal information.

19.5 Brazil

The General Data Protection Law (LGPD) provides Brazilian residents with specific rights regarding their personal data. These include the right to confirmation of the existence of processing, access to data, correction, anonymization, portability, deletion, information about shared use, information about the possibility of not providing consent, and revocation of consent.

20. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 18 KAKI BUKIT ROAD 3, #05-17, ENTREPRENEUR BUSINESS CENTRE, SINGAPORE 415978

We will respond to your inquiry as soon as reasonably possible.

← Back to Home